FirstBank Reassures Customers on the Security of FirstMobile Application

FirstBank has noted a recent voice message circulating on WhatsApp alleging that the
FirstMobile application has been compromised. We wish to state unequivocally that the
claim is false and misleading.
FirstMobile is secure and fully operational, supported by robust information security
infrastructure. The Bank continuously invests in world-class technology, cybersecurity
protocols to ensure the highest standards of resilience, reliability, and security across all
our digital channels.
We assure our customers and other stakeholders that their funds remain safe and
secure, and that the FirstMobile application and all other FirstBank digital channels
continue to operate securely.
We urge our stakeholders to disregard the fraudulent message and refrain from sharing
unverified information that may cause unnecessary concern, and to rely solely on
FirstBank’s verified communication channels for accurate updates.