Systems · WhatsApp team inbox
Customers message one business number. An automatic menu asks what they need and passes the chat to the right person, such as sales, customer service or the front desk.
Your staff reply from their own phones or laptops. Every chat is saved, even when someone is off.
One number, your whole team
Made-up sample
Three salespeople share this one number. Each can see who has which order.
The business number lives on one phone. When that person is busy or off, nobody can reply.
Two staff reply to the same customer, while another customer waits all afternoon.
When a customer complains, you cannot see who said what, or when.
"Message my colleague on this number." The customer repeats themselves, and the chat leaves your business.
One WhatsApp number for the whole business, printed everywhere you print it now.
For example Appointments, Speak to a doctor, Emergency or Customer care. The customer taps one.
It arrives with everything the customer has typed so far, so nobody asks twice.
Your staff answer from their own phones or laptops. Everyone can see who has the chat.
On Premium plans, a chat nobody picks up in time moves to a backup team.
The full history stays with the customer. The next person sees what was said.
Any business where customers message on WhatsApp and more than one person should answer.
Customers order on WhatsApp. The menu sends each order to sales, and whichever salesperson is free picks it up. Everyone can see who is handling which order. No customer is answered twice or forgotten.
Patients choose Appointments, Speak to a doctor, Emergency or Customer care. Each choice goes to that team. Emergency replies at once with a phone number to call, and never waits for a staff member.
Customers report a fault or ask about a bill. The chat goes to the support person on duty, with the whole conversation attached. If nobody picks it up in time, it moves to a backup team (Premium).
A one-off setup fee, then a price per user per month. Anyone who replies to customers counts as a user. Extra users above the minimum cost the same per-user price.
₦8,500 per user a month, paid yearly
Runs on Zoho SalesIQ. From 3 users. Setup ₦150,000, one-off. Or ₦11,500 per user a month, paid monthly.
Most popular
₦23,500 per user a month, paid yearly
Runs on Zoho SalesIQ + Zoho Desk. From 5 users. Setup ₦250,000, one-off. Or ₦34,500 per user a month, paid monthly.
₦52,500 per user a month, paid yearly
Runs on Freshdesk Omni Growth. From 5 users. Setup ₦350,000, one-off. Or ₦66,000 per user a month, paid monthly.
₦138,500 per user a month, paid yearly
Runs on Freshdesk Omni Pro. From 10 users. Setup ₦500,000, one-off. Or ₦179,500 per user a month, paid monthly.
Premium and Premium Plus run on Freshdesk, which sets its prices in dollars. We price them at ₦1,400 to $1 and review them every quarter.
| Essential | Business | Premium | Premium Plus | |
|---|---|---|---|---|
| Runs on | Zoho SalesIQ | Zoho SalesIQ + Zoho Desk | Freshdesk Omni Growth | Freshdesk Omni Pro |
| Minimum users | 3 | 5 | 5 | 10 |
| Setup (one-off) | ₦150,000 | ₦250,000 | ₦350,000 | ₦500,000 |
| Per user a month, paid yearly | ₦8,500 | ₦23,500 | ₦52,500 | ₦138,500 |
| Per user a month, paid monthly | ₦11,500 | ₦34,500 | ₦66,000 | ₦179,500 |
| Year 1 at the minimum users, paid yearly | ₦456,000 | ₦1,660,000 | ₦3,500,000 | ₦17,120,000 |
Pick a plan, set the number of users and choose how you pay. Send it to us and we will invoice you.
It can answer an emergency choice with a number to call. Keep a phone line for emergencies.
Meta, which owns WhatsApp, charges for some messages. It bills your own account, not ours.
Outside 24 hours after a customer's last message, you can only send message templates that Meta has approved.
Often, yes. On the Zoho plans you can keep using the WhatsApp Business app on the same number while your staff reply from the shared inbox. We check your number before setup.
Anyone who replies to customers needs one. Each plan has a minimum number of users.
Meta charges per message and bills your own account. Each number gets 1,000 free replies a month, which covers most small teams. We estimate your costs before you start.
It can answer an emergency choice instantly with a phone number to call. It is not a replacement for an emergency phone line.
Data is stored by Zoho or Freshworks in their data centres, outside Nigeria. We set up consent wording and help you meet NDPA 2023 duties.
This page is for teams sharing one number. The AI assistant is a custom build that answers questions on its own. Premium plans include a simple AI assistant. For anything bigger, see the AI assistant page.
Annual is cheaper per month and is paid upfront. Monthly is paid by card or direct debit.
Our WhatsApp AI assistant answers routine questions, takes simple orders and hands over to your staff.
Every lead and customer in one list, connected to your website forms and WhatsApp.
Work out your price above and send it to us, or message us on WhatsApp. We check your number before we start.
Monday to Friday, 9am to 6pm. We reply within one business day.
