Systems · AI automation and WhatsApp AI assistant
Hand the routine work to software, in your systems and on WhatsApp
Your staff stop re-typing orders, building the same report every Monday and answering the same WhatsApp questions all day. AI automation does that work inside the CRM, ERP and accounting tools you already use.
A WhatsApp AI assistant answers routine customer questions, takes simple orders or bookings, and passes the rest to a person.
Two services, one page
Take either one, or both. Many clients start with one and add the other once it works.
AI automation
Data entry, reports, approvals and follow-ups happen on their own, inside the software you already use. Priced per workflow.
WhatsApp AI assistant
Customers get answers on WhatsApp straight away, and your staff take over when a person is needed. It starts with a small paid pilot.
AI automation inside the tools you already use
Many businesses now pay for several AI tools that don't connect to each other, or to the CRM and accounts. Staff copy and paste between them. The work moves around but never goes away.
We build the automation into your CRM, accounting software or ERP. Where AI helps, for example reading an emailed order or drafting a reply, it works inside that system. A person still approves anything that matters.
What changes, task by task
Typical examples. On a free call we work out how many hours each one takes your staff now.
| Task | Today | With automation |
|---|---|---|
| Orders and enquiries arriving by email | Someone reads each email and re-types it into the CRM or ERP | The system reads the order and enters it as a draft. A person checks and confirms it |
| Daily or weekly sales report | A senior person pulls figures from several places into a spreadsheet | The system builds the report and sends it at a set time |
| Approvals | People chase requests on WhatsApp and email, and nobody can say who approved what | Each request goes to the right approver in turn, and the system logs every decision |
| Customer follow-up | Reminders depend on someone remembering to send them | Follow-up messages go out at agreed intervals, and stop when the customer replies |
| Matching payments to invoices | Bank statements checked line by line against invoices | The system matches the clear ones and flags anything unusual for a person |
| Finding a policy or manual | Staff ask around or search shared drives | Staff ask a question and get an answer that links to the source document |
What we automate
All of it runs inside the software you already have.
Workflow automation
Data moves between your software without anyone re-typing it. Routine steps run on their own, from drafting replies to common support emails to matching payments against invoices. We log each step, and a person approves anything unusual.
Company knowledge search
Staff ask a question and get an answer from your own documents, from HR policies to technical manuals. Each answer links to the document it came from. The search stays private to your company, with extra protection for sensitive files.
Forecasts and alerts
You hear about problems before month-end. Your own data warns you when stock runs low, demand shifts, a process stalls or a payment looks odd. A forecast is an estimate, so it flags things for a person to check and never acts by itself.
Executive summaries
Each week, the people who need it get a short summary of sales, stock and anything unusual.
AI steps only where they help
Many automations need no AI at all. We use it where it reads, sorts or drafts better than a fixed rule, and your quote says where.
How automation starts
Free scoping call
Thirty minutes on the tasks that eat the most hours, and the software they happen in.
Walk-through
We sit with the people who do the work and map each task as it really happens.
Shortlist
Three to five tasks, ranked by hours saved and how easy they are to build, each with its price.
Build one first
One automation goes live first. You judge the result before adding more.
Train and hand over
We train your staff, write down how it works, and keep a person in charge of the decisions that matter.
Automation: proof, and what it costs
For a Lagos postgraduate media institute, enrolment now happens automatically on payment. One automated daily sales report saved a Lagos distribution company 15 hours a week of senior time.
Each workflow has its own price in naira. You get a fixed price before we start, after a free 30-minute call. Platform licences such as Make or UiPath, AI usage such as OpenAI, cloud usage and any extra CRM or ERP licences are billed separately. Your quote lists each one.
What automation includes
Included
- Mapping the task with the people who do it
- Building the automation inside your CRM, ERP or accounting system
- Testing with real records before go-live
- A log of every automated step and every approval
- Training for your staff, and notes on how it runs
- Fixes to the automation during an agreed settling-in period
Not included
- Automation platform licences such as Make or UiPath
- AI usage charges such as OpenAI
- Cloud usage, and any extra CRM or ERP licences
- Replacing the CRM or ERP itself, which has its own quote
Answer routine WhatsApp questions without hiring
Your staff answer the same WhatsApp questions all day, about prices, opening hours, delivery areas and order status. Our WhatsApp AI assistant answers the routine ones on the WhatsApp Business API. It works best on questions you already answer the same way every time.
Answer common questions
Prices, product details, opening hours, delivery areas and policies. It answers only from information you approve and keep up to date.
Take simple orders or bookings
It collects what the customer wants, confirms the details and sends a payment link or booking confirmation from your own system.
Check status
If we can connect your order or booking system, it looks up the order and tells the customer where it stands.
Hand over to a person
If a customer asks for a person, sounds unhappy or asks something new, the chat goes to your staff with the conversation so far.
What it will not do, and the limits to plan for
It will get some questions wrong, especially unusual ones. That is why it answers only from information you approve. When it is unsure, it says so and hands over to a person instead of guessing.
Your customer service staff still matter. Complaints, refunds, negotiations and anything sensitive go to a person.
WhatsApp has its own rules. You need a verified Meta business account and the WhatsApp Business API. The free app on a phone won't do. Once 24 hours pass after a customer's last message, you can only send messages Meta has approved in advance. Meta also charges for some messages, and bills them to your own account.
Start with a small paid pilot
A small pilot shows whether it works for your customers before you spend more.
Pick one job
For example, answering product questions or taking delivery bookings. We collect the questions your staff get most, and the answers you approve.
Set up the account
We set up the WhatsApp Business API on your own Meta business account, with a test number and a way to hand chats to your staff.
Run it with a small group
It runs for a few weeks with real customers. Your staff see every conversation and can take over at any point.
Review the results
We send you a report on what it answered, what it got wrong, how often it handed over and what to change. Then you decide whether to extend it, adjust it or stop.
What the WhatsApp pilot includes
Included
- WhatsApp Business API set-up on your own Meta business account
- An assistant for one use case, answering from information you approve
- Handover to named staff, with the conversation history
- A connection to one system (CRM, store or booking tool) where it is needed for the use case
- Customer data handled with NDPA 2023 in mind: what is stored, where, and for how long
- A report at the end of the pilot
Not included
- Meta messaging charges and AI usage fees, which your quote lists
- Taking card payments inside the chat. We send a payment link from Paystack, Flutterwave or OlivePay instead
- Staffing your WhatsApp line
The pilot has a fixed price. If you carry on, we price the full set-up after the review.
Related work and services
- Enrolment triggered by payment
A training academy moved onto ERPNext, where a cleared payment now enrols the student automatically.
- CRM setup
Every lead and customer in one list. Most follow-up automation starts here, and WhatsApp leads land here.
- Online store replacing WhatsApp ordering
Where most orders are routine, a store with checkout can take the load off chat altogether.
- E-invoicing
E-invoicing connected to the ERP you already run.
Questions about automation
What kinds of business tasks can actually be automated?
Most repetitive tasks that follow fixed rules. Common ones are typing emailed orders into your CRM or accounts, weekly reports, sending approvals to the right people, follow-up messages and matching records between systems. If a task follows the same steps and happens more than a few times a week, it is worth a look. Tasks that need judgement, or whose rules change every week, usually are not.
Is this about replacing staff with AI?
No. We take the copying and chasing out of your staff's day. They spend that time on customers, problems and decisions instead. A person approves anything that matters, and we log every automated step.
How do we know it is worth paying for?
You see the numbers before you pay. We work out how many hours each task takes your staff now, and set that next to what automating it would cost. Then we build one automation first. You judge it on your own work before adding more.
Do we have to change our software, or use AI?
No to both. We build inside the CRM, ERP or accounting system you already run. Many automations need no AI at all. We use it only where it reads, sorts or drafts better than a fixed rule, and the quote says where.
What does automation cost?
Each workflow has its own price in naira, quoted after a free 30-minute call. You pay for platform licences such as Make or UiPath, AI usage such as OpenAI, cloud usage and any extra CRM or ERP licences on top. Your quote lists each one.
What if an automation gets something wrong?
You can see what happened and when, because we log every step. Anything unusual goes to a person instead of being acted on. We fix problems free during the settling-in period we agree after go-live.
Questions about the WhatsApp assistant
Can we keep our current WhatsApp number?
Often, yes. Connecting a number to the API can stop it working in the phone app, and we check that first. We often run the pilot on a second number, and your day-to-day chats carry on as normal.
Will customers know they are talking to an assistant?
Yes. We set it up to say so at the start of a conversation and to offer a person whenever the customer asks.
What if the assistant gives a wrong answer?
It answers only from information you approve, and your staff see every conversation during the pilot. We log each wrong answer, correct it and go through it with you in the pilot report.
What does the assistant cost to run after the pilot?
You pay Meta's messaging charges, AI usage and, if you want it, our monthly support. We estimate each from how many chats your customers sent during the pilot.
Which routine work eats the most hours?
Tell us the task, or send us the five questions your staff get most on WhatsApp. On a free 30-minute call we'll tell you whether it is worth automating, and what it would cost to build and run.
Monday to Friday, 9am to 6pm. We reply within one business day.