Institutional Infrastructure
Managed IT Support Services
Unshakeable operational reliability through tiered, SLA-backed IT outsourcing designed for Nigeria's most ambitious organizations.
Tiered Service Packages
Precision-Aligned Support
Standard
₦350,000
per month
Essential IT support, security, and uptime assurance for startups and retail offices.
- ✓Onsite support: 2x weekly
- ✓Helpdesk & Ticketing (Business Hours)
- ✓Routine Backups & Restoration Support
- ✓Basic Endpoint Security & Patching
Advanced
₦550,000
per month
Growth-tier support including cloud migration, digital optimization, and enhanced compliance.
- ✓Onsite support: 3x weekly
- ✓Cloud Mail Migration (Zoho/Microsoft/Google)
- ✓Periodic Health Checks & Compliance Reviews
- ✓Liaison with vendors for procurement
Platinum
₦850,000
per month
All-in strategic IT stack covering full digitization, BPA, and premium SLA-backed support.
- ✓Onsite support: 3x weekly (2 Staff)
- ✓Full Business Process Automation (BPA)
- ✓Strategic IT Policy & Advisory Suite
- ✓Business Continuity & Disaster Recovery
Feature Comparison
Precision Matrix
| Feature | Standard | Advanced | Platinum |
|---|---|---|---|
| Onsite Attendance | 2x Weekly | 3x Weekly | 3x Weekly (2 Staff) |
| General IT Troubleshooting | ✔ | ✔ | ✔ |
| Cloud Mail Migration | — | ✔ | ✔ |
| Advanced Security (MFA, DLP) | — | — | ✔ |
| Digital Process Design & BPA | — | — | ✔ |
| SLA-Backed Response Time | — | — | ✔ |
| Strategy & Success Manager | — | — | ✔ |
Core Competencies
14 Vectors of Managed Support
1. General IT Support
- Hardware/Software diagnosis
- Network connectivity (Wired/Wireless)
- Device scans & hard drive repairs
- Onsite & remote troubleshooting
2. Software & Licensing
- Business software installation
- Activation & version upgrades
- Licensing lifecycle tracking
- Compliance audit (Acceptable Use)
3. Provisioning & Onboarding
- New device setup (Laptops/Mobile)
- Corporate app configuration
- Peripheral setup (Printers/UPS)
- Basic user deployment education
4. Security & Compliance
- Antivirus monitoring & activation
- MFA/2FA enforcement
- Security incident escalation
- NITDA/NDPR compliance support
5. Data Management
- Routine cloud & local backups
- Data restoration & disaster recovery
- Data separation (BYOD/Corporate)
- Audit trail management
6. Digitization & Paperless
- Digital process workflow design
- Electronic form implementation
- ERP enablement & automation
- Workflow orchestration
7. Remote & Hybrid Work
- VPN & secure access setup
- Collaboration tool deployment
- Remote worker training
- Hybrid policy reinforcement
8. Asset Lifecycle
- Detailed maintenance records
- Warranty claim coordination
- Physical asset tagging & audits
- Asset disposal (E-waste)
9. Managed Procurement
- Inventory tracking
- Installation quality verification
- Vendor liaison for repairs
- Procurement policy alignment
10. Strategic Advisory
- IT policy creation & review
- Strategic IT roadmap design
- Business continuity planning
- Executive dashboard reporting
Ready to stabilize your infrastructure?
Join the dozens of Nigerian enterprises relying on IBSS for their operational continuity and technical advantage.