Managed IT Support
Managed IT Support Services
A dedicated IT team for your office — so your staff can focus on their real jobs while we handle everything technical.
Tiered Service Packages
Choose the Right IT Support Package
From basic technical support to a full-time IT team in your office — pick the level that fits your business.
✓Verified by IBSS — 2026 Pricing
Standard
₦350,000
per month
👤 1 Staff · 3 Days/Week
Proactive 3-day support, perfect for small teams needing reliable break-fix support and essential maintenance.
- ✓Monthly Onsite Preventative Maintenance
- ✓Helpdesk Support (9 AM – 5 PM)
- ✓Essential Data Backup & Security
- ✓Standard Hardware Troubleshooting
Advanced
₦650,000
per month
👤 1 Staff · 5 Days/Week
Proactive 5-day support for growing businesses that require high uptime and operational continuity.
↑ Includes everything in Standard
- ✓5 Days a Week Remote/Scheduled Support
- ✓Cloud Backup & License Management
- ✓Advanced security for every company laptop and device
- ✓Bi-Weekly Health Checks
Platinum
₦1,200,000
per month
👤 1 Dedicated Staff · 5 Days/Week
A premium partnership with a dedicated IT professional embedded in your office full-time.
↑ Includes everything in Advanced
- ✓1 Dedicated Staff Onsite (5 Days/Week)
- ✓24/7 Priority Helpdesk Access
- ✓Hybrid Backup (Cloud + Physical)
- ✓Full Digitization & Paperless Workflow Setup
Enterprise
On Request
custom engagement
👥 2+ Staff · Bespoke SLA
Customized infrastructure management for large-scale operations and high-security environments.
↑ Includes everything in Platinum
- ✓2 or More Dedicated Staff Onsite
- ✓Everything our managed IT support covers
- ✓Full Digital Transformation & Strategic Advisory
- ✓Custom SLA & High-Availability Infrastructure
Feature Comparison
Compare All Packages
A detailed breakdown of what’s included in every plan.
| What’s covered | Standard₦350,000 | Advanced₦650,000 | Platinum₦1,200,000 | EnterpriseRequest for Quote |
|---|---|---|---|---|
| Coverage Basis | 3 Days/Week (1 Staff Onsite) | 5 Days/Week (1 Staff Onsite) | 5 Days/Week (1 Staff Onsite) | Bespoke (2+ Staff) |
| 1. General IT Support | Remote + Dedicated Onsite | Dedicated Onsite | Dedicated Onsite | Full Managed Service |
| 2. Software & Licensing | Basic Setup | License Mgmt | Full ERP/Zoho Admin | Custom Dev Integration |
| 3. Provisioning | Self-Service Guides | Assisted Onboarding | White-Glove Onboarding | Global Deployment |
| 4. Security & Privacy | Standard antivirus | Advanced device security + NDPA basics | Full monitoring + NITDA compliance | Enterprise security suite (ISO-aligned) |
| 5. Data Management | Local backup | Cloud backup | Hybrid backup + disaster recovery | Always-on systems with automatic failover |
| 6. Digitization & Paperless | N/A | Basic document filing | Automatic document scanning & digital filing | Custom workflow design & build |
| 7. Remote & Hybrid Work | Basic secure remote access | Team collaboration tools | Secure remote access for all staff | Private network linking multiple offices |
| 8. Asset Lifecycle | Reactive | Annual Audit | Real-time Tracking | Full Asset Management |
| 9. Managed Procurement | Advice Only | Vendor Coordination | End-to-End Sourcing | Supply Chain Mgmt |
| 10. Expert Guidance | Annual review | Semi-annual review | Quarterly review + IT policy documents | Monthly board-level technology review |
Comprehensive Coverage
Everything We Cover
We handle every part of your office technology so you don’t have to.
1. General IT Support
- Helpdesk & ticket resolution
- OS troubleshooting & diagnostics
- Printer/peripheral setup
- Hardware diagnosis & repair
2. Software & Licensing
- Zoho One / ERP management
- Microsoft 365 / Google Workspace admin
- License renewal tracking
- Software compliance audits
3. Provisioning & Onboarding
- Employee entrance/exit IT kits
- Profile & account configuration
- Hardware deployment
- Onboarding documentation
4. Security & Compliance
- NDPA & NITDA compliance audits — protection from data privacy fines
- Advanced security that detects threats on every device
- Firewall setup and management
- Rapid response when incidents happen
5. Data Management
- Automatic local and cloud backups
- Tested disaster recovery — your data restored fast
- Database health checks
- Clear separation of personal and company data on staff devices
6. Digitization & Paperless
- Move from paper files to secure digital filing
- Automatic document scanning and search
- Workflow automation for approvals and routing
- Custom process design for your team
7. Remote & Hybrid Work
- Secure remote access for staff working from anywhere
- Microsoft Teams / Slack collaboration setup
- Monitoring and support for remote staff
- Clear hybrid-work policies
8. Asset Lifecycle
- Hardware inventory tracking
- Depreciation reporting
- E-waste disposal & trade-ins
- Warranty claim coordination
9. Managed Procurement
- Vendor price negotiation
- Bulk hardware sourcing
- Warranty management
- Procurement policy alignment
10. Expert Guidance
- Annual IT health audits
- Technology roadmaps tied to your business goals
- Quarterly business reviews with your leadership team
- Executive dashboards on IT spend and performance
Ready to stop firefighting IT problems?
Join the Nigerian businesses that have handed their IT to Inventrium — IBSS so their teams can focus on customers, not crashes.