Managed IT Support
Managed IT Support Services
A dedicated IT team for your office — so your staff can focus on their real jobs while we handle everything technical.
Tiered Service Packages
Choose the Right IT Support Package
From basic technical support to a full-time IT team in your office — pick the level that fits your business.
✓Fixed monthly quote after a free assessment
Standard
₦350,000
per month
👤 1 Staff · 3 Days/Week
Proactive 3-day support, perfect for small teams needing reliable break-fix support and essential maintenance.
- ✓Monthly Onsite Preventative Maintenance
- ✓Helpdesk Support (9 AM – 5 PM)
- ✓Essential Data Backup & Security
- ✓Standard Hardware Troubleshooting
Advanced
₦650,000
per month
👤 1 Staff · 5 Days/Week
Proactive 5-day support for growing businesses that require high uptime and operational continuity.
↑ Includes everything in Standard
- ✓5 Days a Week Remote/Scheduled Support
- ✓Cloud Backup & License Management
- ✓Advanced security for every company laptop and device
- ✓Bi-Weekly Health Checks
Platinum
₦1,200,000
per month
👤 1 Dedicated Staff · 5 Days/Week
A premium partnership with a dedicated IT professional embedded in your office full-time.
↑ Includes everything in Advanced
- ✓1 Dedicated Staff Onsite (5 Days/Week)
- ✓24/7 Priority Helpdesk Access
- ✓Hybrid Backup (Cloud + Physical)
- ✓Full Digitization & Paperless Workflow Setup
Enterprise
On Request
custom engagement
👥 2+ Staff · Bespoke SLA
Customized infrastructure management for large-scale operations and high-security environments.
↑ Includes everything in Platinum
- ✓2 or More Dedicated Staff Onsite
- ✓Everything our managed IT support covers
- ✓Full Digital Transformation & Strategic Advisory
- ✓Custom SLA & High-Availability Infrastructure
Package prices reflect the scope of service. The number of technicians we deploy also depends on how many staff we’re supporting — as your team grows, we review coverage with you so support never gets stretched thin. Larger teams are usually best served by our Advanced, Platinum, or a bespoke Enterprise arrangement.
Feature Comparison
Compare All Packages
A detailed breakdown of what’s included in every plan.
| What’s covered | Standard₦350,000 | Advanced₦650,000 | Platinum₦1,200,000 | EnterpriseRequest for Quote |
|---|---|---|---|---|
| Coverage Basis | 3 Days/Week (1 Staff Onsite) | 5 Days/Week (1 Staff Onsite) | 5 Days/Week (1 Staff Onsite) | Bespoke (2+ Staff) |
| 1. General IT Support | Remote + Dedicated Onsite | Dedicated Onsite | Dedicated Onsite | Full Managed Service |
| 2. Software & Licensing | Basic Setup | License Mgmt | Full ERP/Zoho Admin | Custom Dev Integration |
| 3. Provisioning | Self-Service Guides | Assisted Onboarding | White-Glove Onboarding | Global Deployment |
| 4. Security & Privacy | Standard antivirus | Advanced device security + NDPA basics | Full monitoring + NITDA compliance | Enterprise security suite (ISO-aligned) |
| 5. Data Management | Local backup | Cloud backup | Hybrid backup + disaster recovery | Always-on systems with automatic failover |
| 6. Digitization & Paperless | N/A | Basic document filing | Automatic document scanning & digital filing | Custom workflow design & build |
| 7. Remote & Hybrid Work | Basic secure remote access | Team collaboration tools | Secure remote access for all staff | Private network linking multiple offices |
| 8. Asset Lifecycle | Reactive | Annual Audit | Real-time Tracking | Full Asset Management |
| 9. Managed Procurement | Advice Only | Vendor Coordination | End-to-End Sourcing | Supply Chain Mgmt |
| 10. Expert Guidance | Annual review | Semi-annual review | Quarterly review + IT policy documents | Monthly board-level technology review |
Comprehensive Coverage
Everything We Cover
We handle every part of your office technology so you don’t have to.
1. General IT Support
- Helpdesk & ticket resolution
- OS troubleshooting & diagnostics
- Printer/peripheral setup
- Hardware diagnosis & repair
2. Software & Licensing
- Zoho One / ERP management
- Microsoft 365 / Google Workspace admin
- License renewal tracking
- Software compliance audits
3. Provisioning & Onboarding
- Employee entrance/exit IT kits
- Profile & account configuration
- Hardware deployment
- Onboarding documentation
4. Security & Compliance
- NDPA & NITDA compliance audits — protection from data privacy fines
- Advanced security that detects threats on every device
- Firewall setup and management
- Rapid response when incidents happen
5. Data Management
- Automatic local and cloud backups
- Tested disaster recovery — your data restored fast
- Database health checks
- Clear separation of personal and company data on staff devices
6. Digitization & Paperless
- Move from paper files to secure digital filing
- Automatic document scanning and search
- Workflow automation for approvals and routing
- Custom process design for your team
7. Remote & Hybrid Work
- Secure remote access for staff working from anywhere
- Microsoft Teams / Slack collaboration setup
- Monitoring and support for remote staff
- Clear hybrid-work policies
8. Asset Lifecycle
- Hardware inventory tracking
- Depreciation reporting
- E-waste disposal & trade-ins
- Warranty claim coordination
9. Managed Procurement
- Vendor price negotiation
- Bulk hardware sourcing
- Warranty management
- Procurement policy alignment
10. Expert Guidance
- Annual IT health audits
- Technology roadmaps tied to your business goals
- Quarterly business reviews with your leadership team
- Executive dashboards on IT spend and performance
FAQ
Managed IT support — your questions answered
Managed IT support covers the full range of technology your office depends on day-to-day: helpdesk and ticket resolution for staff, hardware troubleshooting and repair, software licensing and administration (Microsoft 365, Google Workspace, Zoho), cybersecurity monitoring and device protection, data backup and disaster recovery, staff onboarding and offboarding IT kits, network management, and regular expert technology reviews. We handle everything technical so your team can focus on their actual jobs rather than troubleshooting printers or chasing IT problems.
Response times depend on the package. Our Standard package covers helpdesk support during business hours (9am–5pm). Advanced provides five-day coverage with faster response times. Platinum includes 24/7 priority helpdesk access. Enterprise clients receive a bespoke SLA agreed at contract stage, which typically includes defined response and resolution targets for different issue severity levels. All packages include proactive monitoring so we frequently identify and resolve potential problems before they affect your team.
Break-fix support means you only call for IT help when something has already broken — your staff is already affected and you pay per incident. Managed IT support is a proactive, ongoing service where we monitor your systems continuously, apply security patches before problems develop, run regular maintenance checks, and respond to issues before they escalate. The practical difference is fewer disruptions to your team, faster resolution when problems do occur, and a predictable monthly cost rather than unpredictable emergency bills.
Your SLA defines exactly what we commit to deliver each month — including the scope of services covered, response time targets for different types of issues, the number of onsite staff days per week, and the specific deliverables such as security audits, health checks, and leadership reports. It also sets out how issues are escalated and resolved. We review the SLA with you at least annually and adjust it as your business grows or your technology needs change. For Enterprise clients the SLA is negotiated bespoke from the start.
Onboarding is designed to be minimally disruptive. We begin with a free IT assessment that documents your current infrastructure, software licenses, and user accounts. From there we build an onboarding plan, typically executed over one to two weeks, that involves installing monitoring and security tools on your devices, documenting your setup, and briefing your team on how to raise IT issues. Most businesses are fully onboarded without any disruption to daily operations. We schedule any maintenance windows outside of working hours.
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Join the Nigerian businesses that have handed their IT to Inventrium — IBSS so their teams can focus on customers, not crashes.